SMS Messaging Terms & Consent
Last updated: November 5, 2026
1. About this program
AteneAI is a customer-conversation platform used by small and medium businesses. Businesses that use AteneAI publish a US phone number on their website, social media profiles, or business materials so that their customers can text them. When a customer sends a text message to that number, an AI assistant or a human agent replies in the same conversation to answer questions about products or services, provide support, or coordinate appointments.
We only send text messages in reply to a customer who has texted the business first. We do not send unsolicited or promotional bulk messages.
2. How you opt in (call to action)
You opt in by sending a text message to a business's published number. Businesses display an invitation such as the following on their website, social media, or printed materials:
Example call to action
Questions? Text us at +1 (555) 010-0123.
By texting this number you consent to receive text message replies from this business, including replies from an AI-assisted virtual assistant, about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Terms and Privacy Policy.
Consent to receive messages is not a condition of purchasing any goods or services.
3. Types of messages
- Replies to questions you send to the business.
- Customer support responses.
- Appointment-related messages sent in response to your inquiry.
4. Message frequency, rates and carriers
Message frequency varies and depends on your conversation with the business. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
5. Opt out and help
Reply STOP (also CANCEL, QUIT, UNSUBSCRIBE, STOPALL, REVOKE, END or OPTOUT) at any time to stop receiving messages. You will receive one confirmation message and no further messages unless you text the business again or reply START.
Reply HELP or INFO for assistance, or contact us at privacy@iruzlabs.com.
6. Privacy of your mobile information
We do not sell, rent or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver messages (for example our messaging carrier). See our Privacy Policy and Terms of Service for details.
7. Contact
Iruz Labs SAS
📩 privacy@iruzlabs.com